Laura worked with a medical manufacturing company in NY who was struggling with profit margins over 10% below industry average and a toxic culture that resulted in a lot of unnecessary employee turnover.

A toxic workplace results in reduced production and costly
employee turnover. Hiring and training is expensive. It takes time to change culture, but it is well worth the effort. When Laura started working with the company, they averaged 4 employees leaving monthly, out of roughly 75, per month. For a mid-size business, that adds a lot of expense for hiring and training per month. Through implementing job descriptions, review guidelines,
manager training and production tracking with goals, among other things, this turnover was reduced to an average of 3 employees per year.

Another big drain on the company’s bottom line was the lack of inventory controls and workflow practices. Having too much inventory (worth money) sitting on a shelf for months or running out of needed products, both
cost a company money. When one person’s job is dependent on a previous step being completed, workflow processes are a critical component to keep production
going. By implementing inventory controls with re-order amounts, documenting and tracking workflow processes, we were able to keep employees busy and ensure
they always had the materials they needed.

The result of all the changes was profit margins were increased to within 2% of the industry average. That was tremendous progress that took a business barely making a profit, leaving it always at risk of failing, to a profitable business that was able to do more for its employees, communities and finally provide the owners with a return on their investment.